Other Stuff About Boise

Other than the disappointment of not seeing the capitol, Boise was cute and pleasant, very chilly and cloudy my first day but sunny enough today for a walk along the Boise River greenbelt amid the golden foliage. Unfortunately, my camera's battery was exhausted by then.

A few fun observations. Along West Idaho Street, one of the main cafe and dining districts downtown, it was refreshing to see that the Starbucks seemed constantly empty and two locally owned coffee shops, the Flying M and Java Downtown, were both packed at all times.

It was nice that the Boisans (Boiseganders?) are such pet-loving people (see above left) who are so excited by their libraries (see right). I especially enjoyed the graphic and wording on the pet sign. It notes that you should pick up and leash your dog (I think they mean pick up poop and leash the dog, not pick up dog and leash the poop, huh?) "unless otherwise posted," but I didn't see any place where it said, "Dog poop welcome! Drop and leave!" Also, if you look carefully at this sign you can see that this dog is clearly leashing its owner and not the other way around.

You wonder what's in Boise for me. Well, I was up there working on three stories, at least one of which I'll definitely get published and the other two are in a bit of flux at the moment. No, none have to do with a certain toe-tapping senator. I'm not really at liberty to say what's what, but one of the more timely and newsworthy things that's in Boise is the National Interagency Fire Center, which is essentially the spinal cord of the massive firefighting efforts going on at the moment in Southern California. This is where the nation's supplies of hoses, weather gauges, radio equipment and other fire gear is dispatched from, where the folks are who coordinate getting, say, firefighters from Las Vegas to go to San Diego. It's the home of the Smoke Jumpers, essentially a federally funded daredevil program in which firefighters are trained to parachute into the middle of hard-to-access wildfires. To your right are several pieces of equipment and clothing returned from the California front for cleaning and repair.

I sat in on a live video conference briefing between personnel there and folks from Washington D.C., including the Interior Secretary Dirk Kempthorne, formerly an Idaho governor, as Friday's strategy for battling the devastating conflagrations was devised and revised.

Anyhow, that's that except one last little thing. This has to be the messiest desk I've seen, and I'm a journalist...

First Larry Craig, Now THIS?

As many of you know, I've got this thing for state capitals and their capitols. I had been to 23 of them -- capitols, that is, not capitals -- and so I essentially manufacture reasons for work or fun to get out to the ones I'm missing and check them out. That is how, in the past year or so, I've made it to Salem, St. Paul, Juneau and now Boise.

But, Idaho, you disappoint me so. The capitol was closed for massive renovation which involves adding a pair of wings UNDERGROUND. They needed more space, it seems, but they didn't want to attach something modern and unsightly to the classic old structure. So now I must return to Boise again in about three years to see the INSIDE of what looked like a beautiful 208-foot-tall Greco-Roman building based obviously on the U.S. Capitol.

So here's my Boise Trip Money Shot, taken with my cam on auto-click propped on a stick on a picnic bench because a straight couple was too busy mauling one another in public to help me:


But I can't really count it because I didn't get to go inside. I do, however, get to mark off another state I'd never been to, leaving now only Hawaii, Montana and Wyoming untouched by the Friesster.

MGM Mirage Hell Jeopardizing AAA rating?

I'm up in Boise for some assignments and not able to blog much today, but before I headed out into potatoland, I wanted to offer some quick updates from my email.

Solid sources have told me that last Sunday, as the crash was at its peak, the inspector from AAA came in to check in at 6 p.m. and walked out, returning at 10 p.m. It's hard to gauge the accuracy of this particular claim, but I've heard it twice now from separate sources. The property takes pride in its five-diamond AAA rating; not sure if such a problem would actually impact such a thing.

Meanwhile, MGM Mirage is like Compville these days. Front-deskers are giving out smaller comps to the quieter whiners ($50 value), bigger ones to the squeakiest wheels ($1,000+). I'm also told that folks who complain via letter will get more back, so do that if you've been staying there the past week and feel you're due.

Also, if you missed this, here's a testimony in the blog comments from someone who says he/she is a phone reservationist:

"I work room reservations for one of the MGM Mirage properties and it has been a nightmare for the last 5 days. Most people don't understand what "our system is down" means. They keep asking us the same questions over and over. The question of the week has to be "are you up yet?" and unfortunately the answer of the week is "No". Our hands hurt from manually writing all the reservations and then hoping we'll be able to get them into the computer sometime during the day or early evening. It has been insane and to we're exhausted is an understatement."

Finally, this reader is also a blogger and an affected Bellagio client. Read his account here.

So far as I hear, the nightmare's not over even now, a week after it started.

I Take It Back...

Norm himself just alerted me to this piece by Benjamin Spillman in the Review-Journal yesterday about the problems. I was too busy yesterday to read much of the paper, so my bad for whining. And no, the R-J news reporters have never been good about crediting others for breaking stories they follow up on. Odd that they didn't have comment from the Micros guy, whose direct personal phone number is on their website.

Oh, one new tidbit: Today they brought in massage therapists at Bellagio to sooth the angst of the front-deskers. Misery continues.

Boise Bound Later Today

Yes, continuing with my effort to hit every state capital, I'm off to Boise today for two nights to work on at least two and maybe three stories. So my apologies if I can't post as much, although traveling does tend to present opportunities.

MGM Mirage Nightmare Continues!

It seemed the MGM Mirage mess was winding down yesterday and Micros CEO Tom Giannopoulos told me the system had been “substantially restored.” Micros makes the Opera Reservation System. He told me:

“It’s not a product issue, it’s directly related to the environment. We are trying to find out exactly what happened. There could be many reasons from degradation of the data to a virus that may have come into the system.”

But from what I'm hearing, today was worse than yesterday in some spots. All information had to be taken down manually from guests and double-booking rooms was frequent. That is, it's harder to know if a room being issued is already occupied, so folks are walking in on one another or the original room occupants are finding their key cards stop working.

Normally the Bellagio allows guests to check in as early as 6 a.m. if their rooms are available, but today they told everyone not to check in until 11 a.m. Then, at 11, they told everyone to wait another hour. Guests were getting extremely rankled and many have had their first nights and some meals comped to make up for it. At Bellagio, they've got servers roaming the lobby to sooth ire with trays of free bottled water and coffee; at the Mirage it's so bad they're actually taking cocktail orders!

The front desk crews are miserable, too. At Bellagio, they brought in a very elaborate espresso machine for clerks to enjoy.

The Opera system, by the by, is used by the Wynn Las Vegas and Macau as well as the Four Seasons and the international arms of Marriott, Hyatt, Intercontinental and other places.

Meanwhile, it's been five days and not a syllable on any of this in the local papers or the local TV stations with the exception of a paragraph in Norm Clarke's column in Sunday. Norm's website also linked to the coverage provided here.

If you're affected by the MGM Mirage Reservations Mess...

I want to chat with you. Email me your phone # to TheStripPodcast@aol.com ASAP, please.