Well, today I learned from Wynn spokeswoman Jennifer Dunne that, in fact, they have directed all their ticket agents to provide full refunds to anyone at any point prior to the show. Period.
Yes, this is in direct contradiction to the printed rules, but the Wynn folks have decided to provide a release valve to let out some of the pressure. They'll have a standby line for people hoping to buy tickets -- and face value -- on the day of the shows.
Dunne did say that she's not sure whether they'll continue with this return policy beyond the first 20 Garth Brooks shows for which Wynn sold seats last month, but it cannot be understated how important and groundbreaking a concept this is. So far as I know, there are no other shows anywhere in Vegas -- or elsewhere, for that matter -- that provide this sort of flexibility for customers. Now if you're sick or you can't get to Vegas or whatever, you can at least recoup your costs and you don't have to rely on a third-party to help.
I still expect a nightmare on the night of that first Garth Brooks show if, as planned, they invalidate any tickets bought through ticket brokers. People will have spent a lot of money for those tickets and will be enraged when they can't see the show.
But this is certainly a great first step. Let's hope some more common sense prevails here.