Monday, October 22, 2007

BREAKING: MGM Mirage Reservation System Crashes For Bellagio, Four Others

Right now, if you try to book rooms online at the Bellagio, Beau Rivage, Treasure Island, New York-New York or Signature at MGM Grand properties, you probably cannot. And if you have a reservation, prepare for a very cumbersome check-in process. For at least two days, guests have had to have their rooms checked in by back-of-the-front-desk reservationists who manually place them in their rooms and create their key cards. Guests must leave cell #s at the front desk, at least at Bellagio, and are called and sent to a ballroom to get their keys when they're ready.

The trouble stems from the new OPERA reservation system that the company has been transferring over to for the past couple of years. Apparently the addition of the New York-New York may have overloaded it and caused the system to crash and has limited the number of reservations who can access it.

The inconvenience is costing MGM Mirage big bucks. At Bellagio, for instance, some guests are getting comps worth hundreds for the messiness they've encountered.



Anonymous said...

THANK YOU so much for the info. Calling The Mirage for reservations is also affected. They ask that you call back in an hour or two, and when you do, they ask you to call back in another hour or two. Thankfully, with your information, it is apparent it probably won't be fixed in an hour or two.


If you can email me at, I'd like to interview you for a story for tomorrow.